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IN COMPANY COURSES
If you have more than 10 people to train then an in company course might be more a cost effective solution. In addition to the courses shown on the previous page we offer a wide range of other courses on an
in-company basis only. These include:
INTRODUCTION TO ESTATE AGENCY
This course will give staff the skills, knowledge and confidence that they need to become more successful estate agents. We will look at all the different types of enquiry that staff have to deal with during a typical week and show them how to achieve more viewings, more valuations and more financial services referrals from each call.
For: Negotiators with less than twelve months experience and those wishing to update their sales skills.
You will learn:
•How to create an outstanding impression.
• How to build rapport with almost anyone.
• How to register and qualify new applicants.
• How to handle enquiries from advertisements and boards.
• How to sell more viewings, valuations and FS referrals.
• How to conduct an accompanied viewing.
• How to handle fee enquiries.
• How to handle rude and angry people.
• How to comply with the new HIP legislation.
NEGOTIATING OFFERS AND PROGRESSING SALES
This course will help you to convert more instructions into sales - particularly those that are over-priced or sticking on the market for some reason. During the afternoon session the tutor will take a good hard look at the sales progressing process and show you what to do to solve most of the common problems that arise.
For: Branch Managers, Negotiators and anyone else who is involved with negotiating offers and progressing sales regardless of their level of experience.
You will learn:
• How to encourage more offers.
• How to qualify buyers.
• How to sell an offer to the vendor.
• How to persuade a purchaser to increase their offer.
• The key principles of successful negotiation.
• How to achieve a win win outcome.
• How to overcome all the most common mortgage problems.
• How the conveyancing process works.
• How to overcome all the most common legal problems.
• How to comply with the new HIP legislation.
ESSENTIAL SELLING SKILLS FOR LETTINGS AGENTS
This course will show lettings negotiators how to increase their fee income by letting more properties.
For: Lettings negotiators of all levels of experience including sales negotiators who are transferring to lettings..
You will learn:
• How to decide which applicants are worth spending time with.
• How to persuade people to view without sending the details first.
• How to get more valuations.
• How to get more offers.
• How to present a low offer to the landlord.
• How to generate more market appraisals.
• How to break deadlocked negotiations.
• How to handle landlord feedback.
• How to get price reductions.
WINNING LETTINGS INSTRUCTIONS
This course will show lettings staff how to win the right instruction at the right price and at the right fee.
For: Lettings valuers of all levels of experience
You will learn:
• How to get properties on at the right price.
• How to improve your conversion rate of valuations to instructions.
• How to achieve higher fees.
• How to get more sole agency instructions.
• How to generate more market appraisals.
• How to persuade landlords to take full management.
MAXIMISING INCOME FROM FINANCIAL SERVICES
Some estate agency businesses generate more than a third of their total income from financial services. Others earn just a few hundred pounds a year. This course will explain how the most successful businesses go about maximising their income from financial services, and show you how to increase yours.
For: Partners, Branch Managers, Negotiators and Financial Advisers of all levels of experience
(0 - 30 years).
You will learn:
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Why financial services are so important.
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Who to ask about financial services.
- When to ask about financial services.
- How to ask about financial services.
- How to overcome objections such as "it's all sorted out".
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How to sell non-mortgage related policies to an estate agency client bank.
Courses can also be written to suit your specific requirements. Please call 01923 334881 for details. | 
