Has COVID Killed Customer Service Levels?

Has COVID killed customer service levels?

My beautiful dog died last week. He was old and frail and riddled with arthritis but nothing can prepare you for the loss of a much-loved pet. The only consolation is the realisation that the only way to avoid the pain of losing a dog is to never have one at all and I would…

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A very busy time for Adam J Walker

The first quarter of 2021 has been very busy for Adam J Walker with a record number of sales being reported in areas right across the country. Despite the effects of the pandemic, sales of Estate and Letting Agencies have been very buoyant with many sales, especially of managed letting agencies, attracting strong competition. Broker…

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Laughter is the Best Medicine

The pandemic has affected different people in very different ways. Sectors such as hospitality have been hit incredibly hard and many thousands of people have lost everything they own through no fault of their own. Other sectors including estate agents, letting agents and indeed business transfer agents have continued to trade very well and those…

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The housing market is crucial to the economy

the housing market is crucial to the economy

The national papers and the trade press have been full of articles recently about whether estate agents should still be allowed to stay open during the lockdown. I am firmly of the opinion that they should but with restrictions. The housing market is of huge importance to the economy. The total revenue earned by estate…

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What Will Happen to the Market in 2021?

People ask me how I think the housing market will be next year about twenty times a day at the moment so I’m going to break the habit of a lifetime and answer the question. So, here we go. I think the market in 2021 will be similar to the market that we had in…

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Take your capital gains while you can

Take your capital gains while you can

The government has spent £300 billion so far trying to fight Covid-19 and there is no doubt that at some point in the near future, they will need to raise taxes in order to balance the books. The Conservative Government made manifesto commitments not to raise income tax, national insurance or VAT and they will…

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How to sell your business

How to sell your business

Agents spend their whole careers telling vendors and landlords why they will be able to achieve a better sale price or a higher rent than they could achieve themselves. Then, at the end of their career, they try to sell their own business. I am constantly amazed by this and during the twenty-five years that…

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Oh for some certainty

Oh for some certainty

At this time of year I am usually busy helping my consultancy clients to prepare their financial targets for next year. But at the moment there is so much uncertainty that this is almost impossible to do. On the lettings side, good managed letting businesses have hardly been affected by the pandemic at all so…

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Take your Capital Gains while You Can

The government has spent £300 billion so far trying to fight Covid-19 and there is no doubt that at some point in the near future, they will need to raise taxes in order to balance the books. The Conservative Government made manifesto commitments not to raise income tax, national insurance or VAT and they will…

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How prop tech can help to maintain your service standards

My previous articles on Coronavirus have focused mostly on how to maintain your income. So, the focus of this article will be how to make savings in your running costs with a particular focus on using Prop Tech. Covid-19 has made many companies completely reassess the way that they use Prop Tech and it is…

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